Privacy Policy

 

Introduction
 

At Lungley Heat Co. (“we”, “our”, or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal information you provide when using our website or contacting us regarding our heating and renewable energy services.
 

By using our website, you agree to the collection and use of information in accordance with this policy.

 

Information We Collect
 

We may collect and process the following information:
 

• Name

• Email address

• Telephone number

• Property or installation address

• Information submitted through contact forms or enquiries

• Technical information such as IP address, browser type, and website usage data through cookies and analytics tools
  
   

How We Use Your Information
 

We use your information to:
 

• Respond to enquiries and provide quotations

• Deliver and manage our services

• Improve our website and customer experience

• Maintain internal records

• Comply with legal or regulatory obligations

• Send relevant updates or marketing communications where consent has been provided

We will never sell your personal information to third parties.

 

Data Storage and Security
 

We are committed to ensuring your information is secure. Appropriate technical and organisational measures are in place to protect personal data from unauthorised access, loss, misuse, or disclosure.

 

Sharing Your Information
 

We may share your information with trusted third parties where necessary to deliver our services, including:
 

• Suppliers and manufacturers

• Service and maintenance providers

• Professional advisers

• IT and website service providers
   

Any third parties are required to keep your information secure and only use it for the purposes intended.

 

Cookies
 

Our website may use cookies to improve functionality and analyse website traffic. Cookies are small files stored on your device that help us understand how visitors use our website.
 

You can choose to disable cookies through your browser settings.

 

Your Rights
 

Under UK data protection legislation, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data where applicable

• Withdraw consent for marketing communications

• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

To exercise any of these rights, please contact us using the details below.

 

Third-Party Links
 

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

 

Contact Us
 

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
 

Lungley Heat Co.
59 Kingshall Street

Rougham

Bury St Edmunds

Suffolk

IP30 9LE

+44 7767 615580
Info@lungleyheatco.co.uk

www.lungleyheatco.co.uk

 

Updates to This Policy
 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.
 

Last Updated: May 2026